Tuesday, July 03, 2007

CTX: Event 39 - The CDM redirector has timed out a request to SessionID XX

Event Type: ErrorEvent
Source: CdmEvent
Category: NoneEvent
ID: 39
Date: 03/07/2007
Time: 5:07:34
User: N/A
Computer: SERVER
Description: The CDM redirector has timed out a request to SessionID XX.

This can happen when an application is attempting to access a client device during a disconnect. Check Citrix Server Administration when you see this event appear.
The best way to determine what client device is causing this issue is to turn off client device mapping (client drive, client COM ports, client printers).
Enable them one at a time and monitor the client's logon process.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdm\Parameters

Increase the settings for the following:

RequestTimeout: Default is 60 (seconds)
DirCacheTimeout: Default is 30 (seconds)
CacheTimeout: Default is 60 (seconds)

Incresea these timeout x 2 or x3 (registry example)

--- Start Registry File ---


Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdm\Parameters]
"CacheTimeout"=dword:000000b4
"DirCacheTimeout"=dword:0000005a
"RequestTimeout"=dword:000000b4

--- End Registry File ---

No comments: