CTX: Citrix released Public Citrix Symbol Server

Public Citrix Symbol Server

Accessible to debuggers anywhere!

The Citrix Escalation team is pleased to announce the new Citrix Symbol Server. The Citrix Symbol Server provides on-demand access to public Citrix symbol files from any machine connected to the Internet. Prior to the symbol server, public symbol packages had to be downloaded over the Internet and copied to the local computer before debugging could be performed. Additionally, customers routinely had to upload large dump files to Citrix's FTP site before analysis could begin. We are excited to leverage this new resource to decrease problem resolution time and drive seamless cross-vendor collaboration.

Usage

To access debug symbols for the Citrix XenApp products - simply add the Citrix Symbol Server to the symbol path in your debugging tool of choice:

example: SRV**http://ctxsym.citrix.com/symbols

Reference article CTX118622 - How to Use the Citrix Symbol Server to Obtain Debug Symbols

FAQ

I try to browse the URL http://ctxsym.citrix.com/symbols and I receive an "Access Denied" error

You must use a debugging tool to connect to the Citrix Symbol Server; connections directly from a web browser will return a 403 error (Access Denied).

When are new symbols added to the symbol server share?

An automated script scheduled for 2am Eastern US time each day, checks for newly released hotfixes and adds public symbols for that hotfix to the symbol server. If you have an urgent need to have symbol files placed on the symbol server before 2am Eastern US time, please email a request to symsrv@citrix.com.

Which Citrix products are symbols available for?

Currently, the Symbol server hosts symbols for the following versions of Citrix XenApp Server:
Citrix Presentation Server 3.0 and hotfixes for all languages (English, French, Spanish, German, and Japanese)
Citrix Presentation Server 4.0 and hotfixes for all languages (English, French, Spanish, German, and Japanese)
Citrix Presentation Server 4.5 and hotfixes for all languages (English, French, Spanish, German, and Japanese)
Citrix XenApp 5.0 and hotfixes for all languages (English, French, Spanish, German, and Japanese)

Future Enhancements
The initial release of the Citrix Symbol Server contains only XenApp Server products since these symbol files were already available on the Citrix FTP site - we've simply changed the delivery mechanism to make them more accessible. The Escalation team plans to investigate the addition of symbol files for other Citrix products over the next quarter.