Monday, January 22, 2007

CTX: Troubleshooting and Debugging Citrix Servers

Troubleshooting tools for Citrix environments
The document is divided into two sections: Citrix Tools and Third Party Tools. Many of the tools listed are installed during either the Windows or Citrix installations.

Using the Microsoft Debug Diagnostics Tool to Create Dump Files
The Debug Diagnostics Tool (a subset of Microsoft’s IIS Diagnostics toolset) can be used to capture dumps from Windows or Citrix services or processes.
This tool can be used as an alternative to Dr.Watson, NTSD, ADPlus, and WinDBG (see a list of Citrix and Microsoft articles on these tools below) to generate dumps that can help Citrix Technical Support correctly identify the cause of a hanging service or a process/server crash.

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