Shadowing is a valuable tool released with Citrix Presentation Server, however, taking time to implement and delegate this ability to support personnel often falls to the bottom of the priority list. Enabling your first responders with the shadowing ability, and a basic understanding of Citrix, will help them to identify the source of a problem and thus decrease the amount of escalated calls. This article will go over the different methods of configuring shadowing (including order of precedence), shadowing utilities, shadow logging, and to conclude, a summary of best practices.
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