CTX: Citrix Change Management Process

Identifying the Change Management Process:

* Identify and Define
* Assess the Risk
* Validate and Test in Lab
* Document Procedures
* Seek Approval
* Schedule and Communicate
* Implement Change
* Evaluate Effectiveness: Proceed or Rollback
* Close Out

Scope of the change:

* Emergency (Break/fix) - Production is down or security is compromised.
* Urgent - Full review is deferred. The change is scheduled ASAP with affected parties notified prior the change taking place.
* Time Sensitive (Standard/Routine) - Review is requiered but change may be scheduled outside of the normal maintenance window.
* Normal (Standard/Routine) - Change is implemented during the normal maintenance window.